Returns and Exchange Policy

We will Exchange or Refund your purchase (with prior notification) within 14 days of the original shipment date. However, for this to occur, we require a written request from you via email to: returns@alyveorganics.com outlining why you are requesting an exchange or refund, within 48 hours of you receiving your product/s. Upon receipt of your email, we will contact you via return email, to confirm we have received your request for Exchange or Refund. You will then be issued with a RETURNS AUTHORISATION NUMBER.


If we do not receive an email, we are not able to Authorise your Exchange or Refund.


The item(s) must be returned in new, unused condition and in the original packaging to obtain an Exchange or Refund (minus any postage or gift wrap charges). We will not accept item(s) returned otherwise (unless we have provided written authorisation to do so). Additional delivery charges may apply in some exchange/refund circumstances.


Postage charges are not refundable unless the item(s) is faulty (defective materials and/or workmanship) or not as per ordered.

Where the item(s) is faulty or not as per ordered, we will provide a full refund or exchange at no cost to the customer.

Alyve Nutrition and Organics, is not responsible for packages lost in transit. As such, it is recommended that packages should be returned to us via a traceable method such as, Express Post, or Registered Post.


Please send the item(s) to:

RETURNS DEPARTMENT

Alyve Nutrition and Organics

PO Box 3148,

HERVEY BAY  QLD  4655 (Australia)


         ABN: 17 163 891 705